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These terms set out the rules between you and 29ok when you access our platform, fund your account via bKash or Rocket, and use any service we provide. Read them before you start — they define what we offer, what we expect from you, and how we handle any issues that come up.
By creating an account or using any part of 29ok, you agree to be bound by these terms and any updates we publish. We may revise them from time to time — when we do, we will notify you through your registered account channel, and continued use after that notice means you accept the revised version. These terms apply to all account activity: deposits through local payment rails like bKash and Rocket, withdrawals, game participation, and any communication with our support team. Where local law or regulation in your region places limits on what we can offer or what you can access, those local rules take priority. Access to and use of 29ok depends on your local law and eligible regions — it is your responsibility to confirm that participation is permitted where you are before you proceed. We do not make representations about legality in any specific jurisdiction. If any part of these terms conflicts with mandatory local law applicable to you, that local law governs to the extent of the conflict. Nothing in these terms limits any rights you hold under applicable consumer protection rules in your region. Your account and the payment methods linked to it — including bKash and Rocket wallet transactions — are all subject to the conditions set out here.
Deposits and withdrawals via bKash are subject to these terms and the conditions of your bKash wallet agreement.
Rocket transactions processed through your account are governed by both these terms and Rocket's own service conditions.
Access depends on your local law and eligible region. Confirm permitted use in your area before proceeding.
We publish updated terms through your account notification channel. Continued use after notice means acceptance.
Not every aspect of your experience falls directly under this document. Understanding the boundary helps you know where to look when a question comes up — whether that is your account dashboard, a third-party payment provider's own policy, or our support team.
These terms govern how your account is opened, verified, suspended, or closed, including login credentials and access security. Account-level decisions made by our team fall within this scope.
All deposits and withdrawals processed through your account — including bKash, Rocket, and other configured local payment routes — are within scope. Transaction limits and dispute steps are defined here.
Games, odds displays, promotional notices, and editorial content on 29ok are subject to these terms. We control what appears on our platform; this document sets the rules for how you may interact with it.
Payment providers like bKash and Rocket operate under their own terms. We are not responsible for their policies, processing decisions, or any service interruption on their side. Check their terms separately.
These terms are not one-sided. You have concrete steps available to you — to review what we hold, fix errors in your account, raise a concern, and get a response from our team. If something looks wrong in your account history, the starting point is the transaction record visible in your signed-in account area. That log shows every deposit, withdrawal, and adjustment with a timestamp. If you spot an error, raise it with our support team directly through the contact route in your account settings — do not wait, since time-sensitive disputes have a window. For questions about how your account data is used or held, send a written request through our support channel; we will confirm receipt and respond within a reasonable period. If you want to update personal details — your registered mobile number or the name on the account — follow the verification steps shown in account settings. Changes that affect payment routing, such as linking a different bKash or Rocket number, require identity confirmation before they take effect. We will not close an active account without notice except where required by applicable regulation or where we have reasonable grounds to suspect a terms breach.
Your full transaction history is available in the account dashboard. Check deposits, withdrawals, and adjustments with timestamps at any time you are signed in.
Update your registered contact or payment details through account settings. Changes to bKash or Rocket routing require identity verification before they go live.
Send any terms or account query through the support contact route in your account. We confirm receipt and work through it in the order received.
For disputes or formal requests — including data questions — write to us via the published support route. Keep a record of your message and any reference number we send back.
All policy questions, account disputes, and formal requests go through the routes published on the site. We do not take policy matters over informal channels — use the paths below so your question is logged and tracked.
Open a support request from the signed-in account area. This is the primary route for disputes, correction requests, and account questions under these terms.
For written formal requests — including data queries and terms clarifications — use the email address listed on our contact page. Include your registered account identifier.
Live chat is available through the support section of the site for general terms queries. For formal disputes, follow up with a written request through email or the account portal.
Your account security and the way we hold your information are part of what these terms govern. Here is how each area works in practice.
We collect only what is needed to operate your account — registration details, transaction records, and the mobile wallet identifiers linked to bKash or Rocket. We do not sell this data to third parties. Retention follows the period set by applicable local regulation.
We use session and functional cookies to keep your account active and to remember your preferences. Analytics cookies help us understand how the platform is used. You can adjust cookie preferences through your browser settings at any time.
You are responsible for keeping your login credentials private. If you suspect unauthorized access, notify us immediately through the account support route. We recommend changing your password and reviewing linked payment details if access is compromised.
To update how we hold or use your data, send a request through the email contact on our contact page. Include your account reference. We will confirm what we hold and process the request under applicable local rules.
If your question is not here, reach out via the account support route or the email contact listed on our contact page.
Yes. All deposits and withdrawals processed through your 29ok account — including those made via bKash or Rocket — are subject to these terms. The payment providers themselves also operate under their own separate service conditions, which apply on their side.
No. We notify you of any changes through your registered account notification channel before they take effect. Continuing to use the account after receiving that notice means you accept the updated terms. If you do not agree, you should stop using the service and contact us.
Go to your transaction history in the signed-in account area, note the date, amount, and reference, then raise a support request through the account portal. Time-sensitive disputes have a window, so do not delay. We will log the query and follow up.
Access depends on your local law and eligible region. It is your responsibility to confirm that using the platform is permitted where you are located. We do not make guarantees about legality in any specific area, and local rules take priority over anything in these terms.
Go to account settings and follow the payment details update steps shown there. Changes to wallet routing require identity verification before they are applied. If you run into an issue during that process, contact support through the account portal.
Send a written request to the email address on our contact page. Include your registered account identifier and describe what you are asking for. We will confirm receipt and respond under the timeline required by applicable local regulation.