Live / Casino
This page sets out how 29ok collects, stores and uses information tied to your account — including data connected to bKash and Rocket wallet activity, device access, and support interactions. What applies to you depends on your local law and eligible region.
When you register an account with us, we collect the details you submit during sign-up: your contact information, login credentials, and any payment method details you add to your wallet — including identifiers associated with bKash or Rocket where those are your chosen deposit route. We also collect session data: device type, browser, IP address, and interaction logs. This data is used to operate your account, process wallet transactions, respond to support requests, and maintain the security of your session. We do not sell your personal data to third parties. Data shared with payment processors — including the local mobile wallet networks you use — is limited to what those processors need to complete a transaction. Retention periods vary by data type: account records are kept while your account remains active and for a period after closure as required by applicable rules in your eligible region. Log and session data is held for a shorter period consistent with operational need. This policy is governed by the laws of the jurisdiction applicable to your eligible region. Where local law creates rights beyond what is described here, those rights are not excluded. We update this policy when our practices change; the current version is always the one published at this address.
When bKash is your deposit method, we pass only the transaction reference and amount to complete the wallet request. We do not store your full bKash PIN or credential string on our systems.
Rocket transfers follow the same principle: only the data needed to match your deposit to your account wallet is exchanged with the payment network. No surplus credential data is retained by us.
Browser type, device model, IP address and session timestamps are logged to protect your account from unauthorised access and to support any dispute or verification request you raise with us.
Account data is retained while your account is open and for a period thereafter as required by applicable regional rules. You can request a review of what we hold at any time through the support contact path.
This policy applies to data collected through the 29ok website, your registered account, and any support interaction you initiate with us directly. It does not extend to third-party sites linked from our pages, to the independent data practices of payment networks like bKash or Rocket, or to data processed by device-level tools outside our platform.
All data collected at registration, login, and during authenticated sessions falls within this policy. This includes login history, device fingerprints used for session security, and any profile edits you make in your account settings.
Transaction records — deposit references, withdrawal requests, wallet balance changes — are covered here. The data handled by bKash, Rocket, or other payment networks on their own systems is subject to those networks' own privacy terms, not ours.
We use cookies and similar tracking on our site for session management, analytics, and to remember your preferences. You can manage cookie preferences through your browser settings. Analytics data is aggregated and does not identify you individually.
Game content from studios available in our lobby, external links, and any service you access outside 29ok's own domain operates under its own privacy framework. We are not responsible for data handling by those external services.
You have the right to ask what personal data we hold about you, to request corrections if something is wrong, and to ask us to delete data where no legal or operational reason requires us to keep it. These rights apply subject to your local law and the rules of your eligible region — some jurisdictions provide broader rights than others, and we will tell you if a local rule limits what we can do in response to a specific request. To review your own account records, log in and open the account settings area. Your registered contact details, linked payment methods, and deposit history are visible there. If you need to correct a detail that you cannot edit yourself — such as a name mismatch — contact our support team directly with the relevant information and we will process the correction. For deletion requests or questions about data retention, use the written support route listed in the contact section below. We aim to acknowledge requests promptly and will tell you the expected handling time when we receive yours.
Log in to your account and open settings to see your registered details, linked wallet methods, and transaction history. This is the fastest way to check what data is on file for your account.
Small corrections like a contact number update can be made in account settings. For details you cannot edit directly, send a written request through support and we will update the record after verifying your identity.
Any question about how we process, store or share your data can be sent through our support contact route. We will respond with a clear answer specific to your account rather than a generic reply.
If you want us to delete your account and associated data, submit a written request through support. We will confirm what can be removed immediately and what must be retained under applicable regional rules.
If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information has been handled, use the contact routes below. We do not publish response time commitments on this page — contact us directly and we will confirm the expected handling time for your specific request.
Open the chat window from any page while logged in to reach our support team directly. This is the fastest route for account-specific privacy questions or urgent data concerns.
For written data requests — corrections, deletion requests, or formal queries about retention — send your message through the contact form in the support section of your account area.
Many privacy actions start in your own account settings: reviewing linked payment methods, checking login history, or updating contact details. Log in and navigate to settings before contacting support.
We apply access controls to limit who within our team can view account data, and we use encrypted connections for all account and payment activity on the site. Session tokens are invalidated on logout to reduce the risk of session hijacking. If we detect unusual login patterns on your account, we may prompt additional verification before allowing access to proceed.
Account and transaction data is stored on systems with access restricted to authorised personnel only. We do not grant third-party access to your personal data except where needed to process a payment you have initiated or to comply with a valid legal requirement in your eligible region.
We use session cookies to keep you logged in, functional cookies to remember your preferences, and analytics cookies to understand how our site is used. No advertising or cross-site tracking cookies are set by us. You can clear or block cookies through your browser settings at any time.
Active account data is retained while your account is open. After closure, records required for legal, tax, or dispute purposes are kept for the period required under applicable rules in your eligible region. Other data is deleted on a rolling schedule based on its operational purpose.
When we change this policy in a material way, we update the version published at this address. For questions about a specific change, or to request a summary of recent updates in plain language, contact us through the support route listed in this page.
Answers to questions we receive regularly about how your data is handled at 29ok.
We collect the contact details and credentials you submit at sign-up, plus device and session data when you log in. If you add a bKash or Rocket payment method, we record the transaction reference needed to match deposits to your account wallet — not your full wallet credentials.
Only the minimum data required to complete your transaction is passed to the payment network you choose. We do not share your full profile or account history with bKash, Rocket, or any other payment processor beyond what the transaction itself requires.
Log in and open your account settings to see your registered details, linked payment methods, and transaction history. For a more complete picture — including log data — submit a written request through our support contact route and we will confirm what we hold for your account.
Yes. Send a deletion request through the support contact path in your account area. We will confirm what can be removed straight away and what must be kept for the period required under applicable regional rules before deletion can proceed.
When your account is closed, we retain records required for legal, tax, or dispute resolution purposes for the period applicable in your eligible region. Other data — session logs, preference settings — is deleted on our standard rolling schedule after closure is confirmed.
Minor updates like a contact number can be changed directly in account settings. If a detail is locked — such as a registered name — contact support in writing with your information and the correction you need. We will verify your identity and apply the update.